Ask Jack: How Can I Find Skincare Products This Winter?


By: Broadry, National Content Desk

In this week’s Q&A, we talk with Jack Jia, the founder of Musely, a skincare company that offers online doctor visits for patients seeking product recommendations.

Q: Where did the idea for Musely come from?

Jack: Musely has been running a marketplace of over 900 skincare products. FaceRx (the company’s prescription skincare service) came out of the failure of finding a product from the marketplace for my wife, who has suffered from melasma for twenty years. 

Note: melasma is a condition that causes patches of skin discoloration. To learn more, visit Harvard Women’s Health Watch or the American Academy of Dermatology Association.

Q: How does Musely work?

Jack: First, you go to the website, select a treatment, and finish a 3-min online doctor visit. Then, a board-certified dermatologist will review your medical history and skin conditions before writing a prescription for you. A pharmacist will compound the customized medication for you based on the prescription and mail the treatment to you. The same doctor and a software (called eNurse) on the Musely App will guide you for a 60-day treatment period.

Q: What can users expect during a virtual consultation?

Jack: The consultation will take a few minutes of your time. You’ll be asked about your skincare related medical history and allergies, if any. Also, photos of the areas being treated.

Q: Switching gears. As we head into the winter, what skin care products do you often recommend?

Jack: Winter is a good time to consider treating dark spots and hyperpigmentation, since the sun is at its weakest. The medications may speed up skin turnover, so your skin is much more tender. Without the intense sun, your new skin can grow and recover in the winter.

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